Academy Learning Labs

Dive deeper into the topics that are meaningful to you! The NPMA Learning Labs give attendees an opportunity to share ideas and gain a new perspective on how to better manage their businesses or employees. These are interactive dialogues with other Academy attendees interested in the same topic. Sessions will be repeated on Wednesday and Thursday allowing attendees an opportunity to attend two different topics.

Sponsored by



From Bias to Belonging

Dr. Florence Holland, Auburn University, Auburn, AL

This session will help to create a shared experience on bias and set achievable solutions to move from bias to belonging.  Each session will be interactive and allow for questions and thought-sharing throughout.  Belonging allows us to be more confident in what we bring to the conversation in a collaborative environment, and to perform to the best of our abilities. 

Sponsored by 

Winning the War on Talent

Sara Cromwell, Abell Pest Control, Etobicoke, ON, Canada

With record-breaking low unemployment rates and record high job vacancy rates across North America; the war on talent has never been greater. Recruiting and retaining the best people is essential for any company’s growth, but the competition is fierce both against direct competitors, and other industries. In this session, you’ll learn practical tools to assist you in winning the war on talent; allowing you to attract, develop and retain top employees.

Business Culture, Core Values & Vision 

Sherri Spencer Bachman, Spencer Pest Services, Greensville, SC

Tired of feeling like your business isn’t really yours?  Feel like you are running someone else's business?  That it doesn't truly reflect YOU?

Want to go to work every day and actually look forward to it?  What if your business was a true reflection of what you always wanted it to be- a reflection of YOUR goals, YOUR vision, YOUR dreams?

I'm here to tell you it's possible!

Customer Trends

Patty Stofanak, Vault Communications, Plymouth Meeting, PA

In this hands-on and collaborative workshop, you’ll learn about new consumer research specific to professional pest control services and pest issues, discuss consumer trends and discover best practices for engaging with your audiences across your various marketing channels.  

4Real Growth

Doug Patton, Waynes Pest Control, Birmingham, AL, and William Booth, Waynes Pest Control, Birmingham, AL

How activity, sales, strategy, service communication and commitment to retention creates exponential growth. 

Connect with Purpose to Drive Revenue

Lindsey McMillion Stemann, McMillion Consulting, LLC

Attendees will walk away with individualized LinkedIn profile enhancements, networking best practices and next steps to build their professional networks to create more business opportunities. Laptops optional.